THE SELLER OF TRAVEL LAWS DISCLOSURES?
California Seller of Travel
- This agency is a member of the California Seller of Travel and a participant in the California Travel Restitution Fund (TCRF)
- Registration as a seller of travel does not constitute approval by the State of California
- 100% of Client funds are deposited in a Client Trust Account at Wells Fargo Bank in accordance to the California Seller of Travel requirements
- Transactions may be covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment
- Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000
- A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001 Sellers of Travel participating in the TCRF must disclose in writing or orally before or at the time of receiving payment or consideration from the passenger of to passengers purchasing from outside of California that the transaction is not covered by the Restitution Fund
- Many of our suppliers are a participant in United States Tour Operator's Association's (USTOA) Consumer Protection Deposit Plan. You may make a claim to this Plan if you are owed a refund. The Plan covers losses for transportation or travel services that were not delivered or not refunded when required. A passenger may make a claim against the plan within (state period of time) from when the passenger learns of the loss. USTOA''s total liability for all possible consumer claims from this seller of travel's customers is limited to $(X [e.g., submits a claim, i.e., what copies of documents to include, the address where to mail them, time limitations on when a claim may be made, etc.) The maximum amount of any claim you, the passenger, can make against the plan is $(X [the total amount paid on behalf of the passenger to the Seller of Travel])
- Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly paid to the passenger, unless the passenger advises the seller of travel in writing, after cancellation. This provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of travel must provide the passenger with a written statement accompanied by written documentation (bank records) establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.
CST# 2043262-40
